Terms and Conditions - Holiday/Vacation Rental Conditions

LovelySpain.com and its affiliates provide access to the LovelySpain.com website (the "website") and sell our products and services to you subject to the conditions set out on this page.

Please read these conditions carefully before using the LovelySpain.com website. By using the LovelySpain.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future LovelySpain.com service, you will also be subject to the guidelines and conditions applicable to that service. Your use of this website constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions then you are not authorised to use this website.

Please read these terms and conditions carefully, in conjunction with the User Agreement section as they apply to all the holiday/vacation rentals, properties and related services described in this web site and form part of the contract between us.

B. Holiday/Vacation Rental Conditions

This section deals with conditions relating to holiday/vacation rental and accommodation/property rental related products and services purchased by you to LovelySpain.com.

In these conditions, "you", "your" and "Party Leader" means the first named person on the booking form. "We", "our" and "'us" means LovelySpain.com. A "package" or "holiday package" means a combination of accommodation (property rental), car hire and/or welcome & meet service.

These conditions together with "your information" shown in the booking form are the basis of your contract with us. We believe them to be fair and reasonable but if you have any doubt or concern about the terms and conditions do not hesitate to contact our customer service; we will be pleased to assist you.

Agreement between customer and LovelySpain.com

This Web site is offered to you, the customer, by Sunny Design Int. S.L. conditioned on your acceptance without modification of all terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices.

You have read the LovelySpain.com User Agreement section, the terms of which are incorporated herein, and agree that the terms of User Agreement section are reasonable. By using this site, you signify your assent to all these terms and conditions. If you do not agree with these terms and conditions then you are not authorised to use this Web site.

Your Booking

The Party Leader must be at least 18 years of age that he/she is a member of the party occupying the property. The Party Leader certifies that he or she is authorised to accept all terms and conditions on behalf of all persons mentioned in the booking form and/or staying in the property, including those substituted or added at a later date by an agreed amendment of the booking.

All correspondence and documents are sent to the Party Leader who is responsible to us for all payments in respect of the booking and for ensuring that members of the party are kept informed of details affecting their arrangements.

A contract between you, the Party Leader, and us will come into existence when you have paid a deposit (or full payment if booking within 10 weeks of departure) and we accept your booking by issuing our confirmation (your first confirmation e-mail will just be an acknowledgment of order). On receipt of payment on the booking, we will send confirmation of your holiday arrangements to you.

We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive or affects other clients or local community or is threatening or abusive towards our staff or agents, on the telephone, in writing or in person. In such circumstances no refunds or compensation will be paid to you.

Payment and Deposit

Once you have received the booking form, with all the details of items and services to be provided, a deposit of 25 % of the full amount is required as a guarantee to confirm your booking. If you book within 10 weeks of departure the full amount is due at the time of booking.

As we tailor each service/product to suit individual requirements, deposits in excess of the above may be required for selected properties, products or services. Such conditions will be advised to you at the time of booking.

The balance of your holiday cost is due not less than 10 weeks prior to departure. This date will be shown on the confirmation/invoice. If all payments due are not paid in full and on time, we reserve the right to treat your booking as cancelled by you, retain any deposits held and require you to pay the cancellation charges as specified in clause 'Cancelation'.

For specific services where it is necessary to secure with full payment at the time of booking, which are non-refundable in the event of cancellation, and when other conditions may also apply. These will be advised at the time of booking and will form part of this contract.

Your Holiday Property

This is reserved exclusively for the people named on the confirmation/invoice and no other persons whatsoever are permitted to stay there unless this has been agreed with us in writing and appropriate payments made.

The number of persons (including infants) occupying the property may not exceed the maximum number of persons mentioned on the booking form and this is the contractual number which is not to be exceeded at anytime. Local communities expect certain standards of behaviour; clients are required to observe them. We regret that tents and caravans are not allowed in any of our properties.

You must vacate the property during the morning on the day of departure to enable cleaning and preparation to be completed prior to the arrival of new guests. This is normally 10.00 a.m. and your arrival at the property should be from 16.00 onwards, but the exact timing will be shown on your accommodation voucher.

Additional optional facilities are available at some properties, e.g. satellite or cable TV, pool heating, telephone, etc, and for which a supplement may be payable. Special requests are also often made to us. Where requested in advance and in writing, we will endeavour to provide the additional service(s) or special request(s), but as these are outside of our control, we regret we cannot guarantee to do so. Failure to make provision of any such services will not be a breach of contract on our part and our maximum liability will be a refund of any supplement paid.

The Party Leader will take good care of the property and will leave it in the same condition of cleanliness and of repair as found upon arrival. The Party Leader will also permit the owner, his representatives, or agents access to the property in order to carry urgent maintenance. The necessity of that maintenance is up to the owner or his agent, to decide.

Should you or any member of your party be responsible for any breakages, loss or damage of any item at the property or property itself during your stay, a charge will be made locally to cover the cost of replacement or repair.

Damages to the property or its contents will be assessed during the departure time and agreed to by the supplier, his agent or representative and the Party Leader. All parties involved should sign this assessment. The omission due to whatever circumstance of effectuating this assessment does not liberate the Party Leader from this responsibility.

The Party Leader agrees to pay for any telephone calls, damage, loss and/or breakage to the property occupied, including such damages (if any) which may only be discovered after departure, caused or arising during your stay up to the full rebuilding or replacement cost.

A refundable deposit against breakage, damage, telephone charges and miscellaneous incidentals may be required for selected properties and that we are authorised to apply a charge in the event of damages. Such conditions will be advised to you at the time of booking.

If You Change Your Holiday

If you need to change your holiday arrangements, we will do our best to help but we must first receive a written request from the Party Leader to do so. Because we tailor each holiday to suit individual client's requirements it is not always possible to make changes; so please let us know as soon as possible.

The alteration becomes effective when we have given you written confirmation of this and is subject to a charge of 50€ (£30 for sterling pound payments) each time a change takes place, plus any costs or charges incurred or imposed by any of our suppliers.

Any revised holiday arrangements must be taken during the same season as those originally booked. Except as detailed in the next paragraph, no change can be made within eight weeks of departure. Any such change will be treated as a cancellation and will incur cancellation charges as set out in clause 'Cancelation'.

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than 21 days before departure and the arrangements remain exactly the same as the original booking.

Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers, including transportation companies must be paid before the transfer can be effected.

If you wish to make any changes to the booked arrangements whilst on holiday, for example, upgrading your car hire, changing accommodation, duration etc, all such requests will be subject to availability and any extra costs, including cancellation charges, must be met by you and paid locally.

As this alters the basis of your booking contract it is essential such changes are arranged through us in writing, either with our local representative/agent, area office or, if this is not possible, our head office.

If You Cancel Your Holiday

If you wish to cancel the booking or part of it, this must be done in writing by recorded delivery or fax and signed by the Party Leader.

Cancellation will become effective from the date it is received in writing at our office. All cancellations are subject to a charge payable by you. This is expressed below as a percentage of the total holiday price (or the total cost of the services being cancelled in the event of part cancellation) inclusive of all extras except for holiday insurance premiums and amendment charges, which are not refundable.

Cancellation charge will be a % of total holiday cost depending on the period before scheduled departure when your cancellation notification is received:

Cancellation Received Cancellation Charge
More than 56 days Deposit only*
55 to 43 days 60 %
42 to 29 days 80 %
28 to 0 days 100 %
No Show 100 %

If We Change or Cancel Your Holiday

We have built our reputation upon fulfilling our obligations. However, occasionally we have to make changes to and correct errors and other details in the web site or brochure both before and after bookings have been confirmed and cancel confirmed bookings.

Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after the date the balance of the cost of your holiday must be paid where you have failed to make all payments due in full and on time, or where we are forced to do so as a result of "force majeure" as defined below.

Most changes are minor, but occasionally, we have to make a "Major change" that includes a change of your holiday property, or a change to a lower priced accommodation than originally booked. If we have to change your accommodation for any reason we will always do our best to provide an alternative of at least a similar or better standard to that booked.

If we have to make a major change or cancel we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

a. Accepting the changed arrangements, or
b. Modify your booking with another holiday property from us at the advertised current selling price,
c. Cancelling, in which case you will receive a full and quick refund of all monies you have paid to us.

The above options are not available where any change is a minor one. You must tell us which of the above options you wish to take within seven days of being told of the major change or cancellation (or within 48 hours if you are told four weeks or less before departure).

If we do not hear from you within this period of time, we are entitled to assume that you wish to accept the changed arrangements (for major changes) or to accept the cancellation and receive a full refund of all monies paid to us (for cancellations).

Compensation payments or refunds will not be made where the changes are caused by situations under the heading "force majeure", such as war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fire, epidemics, health risks, technical problems to transport, closure or congestion of airports, stations or ports, cancellations or changes of schedules by carriers ceasing to operate due to adverse weather conditions or other reasons and similar events outside our control or where we cancel because you have failed to make payments due in full and on time.

Compensation is per holiday property depending on the period before scheduled departure within which a major change or booking cancellation notified to you. These payments do not apply to clients who have booked a special offer or late availability holiday.

Change/Cancellation Notified Compensation
More than 56 days 0€ (£0)
55 to 43 days 40€ (£20)
42 to 29 days 60€ (£30)
28 to 15 days 80€ (£40)
14 or less 100€ (£50)

Very rarely, we may be forced by "force majeure" to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we receive refunds from our suppliers), pay compensation or meet any costs or expenses you incur as a result.

On rare occasions the accommodation we have reserved for you may not be available on your arrival owing to an incident or occurrence outside our control in respect of which we may not have been notified in time to advise you before your departure. If this occurs we will endeavour to provide an accommodation of equivalent standard in the same resort area. If we are unable to do so and the only available accommodation is of a lower standard we will refund the difference in price together with a compensation payment of 100€ (£50) per holiday property.

If You Have a Complaint

In the unlikely event that you have a complaint whilst on holiday, you must inform our local agent or representative and the supplier of the services in question (e.g.: key holder, reception, property supplier, etc) so the matter can be resolved on the spot. It is always easier to sort things out on the spot, when your representative can see and understand the exact nature of the problem.

If you are not completely satisfied with the solution offered or provided, you should immediately make this known in writing by completing the Incident Report Form, which should be requested from our agent or representative. This form should be immediately handed to our agent or representative who will then convey the contents to our head office.

We shall try to resolve the matter and if appropriate, we will confirm in writing any solutions as agreed. If you remain dissatisfied, you must write to us within 28 days of your return giving full details of your complaint. If you do not give us the opportunity to resolve any problem in the spot by reporting it to the supplier and the company representative immediately, then we may not be able to deal positively with any complaint on your return.

For claims which do not involve death, injury or illness, we regret we cannot accept liability if the complaint or claim is not notified entirely in accordance with our complaints procedure as set out above.

Change to this Conditions

No employee or representative of this company has the authority to verbally vary these terms and conditions, or information within this brochure, or company literature, or to enter into verbal agreements with customers of this company. Information contained within any company literature, including this brochure, can be only be varied where you have received written confirmation indicating as such from an employee of this company.

Any changes to this Policy will be either posted on our web site(s), made available on request or supplied with your next booking with us.

 

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