The LovelySpain Privacy Policy

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide us.

That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using the LovelySpain.com website. Personal information means information that can be linked to a specific individual, such as name, address, telephone number, e-mail address and credit card number.

We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers' personal information to third parties. Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the current version.

Information collected about you and how it is used

When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than thirteen years of age). A valid credit card is required to make a purchase on our site.

We can collect personal information on you from a variety of different sources these include:

1. When you purchase products or services from the site or via any of our other distribution channels.
2. When you become a subscriber;
3. When you speak to our customer services personnel;
4. Via explicit data capture measures, for example by entering competitions and completing surveys;
5. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
In any of the above cases the data we collect could be personal data.

Making a Purchase
In order to purchase travel and related services through our site, you must provide us with certain personal information such as your name, your credit card number and expiration date, your credit card billing address, your telephone number, your e-mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other personal information, such as your frequent traveler numbers. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us. Please view our Credit Card Guarantee for additional information on LovelySpain.com's commitment to protecting your credit card security.

When someone other than yourself is accompanying you on products or services purchased through LovelySpain.com, we may collect personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing LovelySpain.com with their full names, contact numbers, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Member Registration
If you choose to become a registered member of LovelySpain, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete accommodation, car, and other reservations; (iii) to allow us to contact you for customer service purposes, if necessary; (iv) to customize the content of our site to meet your specific needs; and (v) to make product improvements to our site. In addition, we need your e-mail address to confirm your new member registration and each reservation you transact on our site. As a LovelySpain member you will also occasionally receive updates from us about fare sales in your area, special offers, new LovelySpain services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt-Out policy described below for details.

Member Profile
As a LovelySpain member, you can choose to complete your online profile by providing us with travel preferences, frequent-traveler or affinity numbers, credit-card billing information, paper ticket delivery address, and other personal information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly.

Online Surveys, Contests, and Sweepstakes Information
LovelySpain values opinions and comments from members, so we occasionally may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to LovelySpain.com and to develop appealing content, features and promotions for members. Information collected by LovelySpain.com when you participate in a survey, contest, or sweepstakes may include your full name, email address, and street address.

Email notifications
If you chose to receive communications from LovelySpain.com about special promotions when registering as a LovelySpain.com member, we may use your email address to send you communications about surveys, contests, sweepstakes, promotions, specials offers, Before You Go information, or other holiday opportunities on LovelySpain.com and its marketing partners. We may use your email address or telephone number to contact you about changes to your purchased products and services.

Contacting LovelySpain.com
LovelySpain.com collects personal information such as your full name, member ID, email address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to LovelySpain.com, or accessing your account. We will use your email address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to LovelySpain.com, or accessing your account.

Other information we collect

We automatically log generic information about your computer's connection to the Internet, which we call "session data", that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity.

Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is very common on the Internet and LovelySpain's use of cookies is similar to that of such sites as Expedia and Orbitz, as well as Yahoo!, CNN.com and other reputable online companies.

First and foremost, you can rest assured that no personal information about you is gathered or stored in the cookies placed by the LovelySpain.com web site and, as a result, none can be passed on to any third parties.

Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site. LovelySpain.com uses cookies to personalize your experience on our site and with respect to advertisements. As to the former, these types of cookies allow you to log in without having to type your log-in name each time (only your password is needed), let us know if you are a member of our Preferred program, your preferred language and departure city, and so forth. We may also use such cookies to display an advertisement to you while you are on our website or to send you a "Best Day to Buy" email (or similar emails -- assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party and is used solely by us to provide you with a better user experience on our web site. No personal information about you is gathered through the use of these types of cookies.

A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our site and no personal information about you is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third-party advertising companies. These companies may use aggregated statistics about your visits to this and other web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your personal information.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personal information about you is collected during this process. The information is anonymous and does not link online actions to an identifiable person.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. LovelySpain.com supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking LovelySpain.com cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. Please note that it is possible to block cookie activity from certain web sites while permitting cookies from sites you trust, like LovelySpain.com. Click here for more information.

Other
From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

Sharing your personal information

LovelySpain.com does not sell or rent your personal information to third parties.

Service Providers
When you reserve or purchase products and/or services through LovelySpain.com, we must provide certain of your personal information to the accomodation supplier, car-rental agency, travel agency or other involved third party to enable the successful fulfillment of your holiday arrangements. We only provide information to third parties that provide services or functions on behalf of LovelySpain.com. Our service providers need information about your traveller profile, as well as your credit card information, to process and confirm your reservation. Like any other agent, this information must be shared with our suppliers to confirm your reservation and preferences. Although LovelySpain.com offers products and services from suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. In addition, these suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. Occasionally, LovelySpain.com will hire a third party to act on our behalf for projects such as market-research surveys and contest-entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

In the event that you make a new, or update an existing, reservation by calling our call centre number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Our legal obligations
LovelySpain.com may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of LovelySpain.com or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if LovelySpain.com or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

Other Web sites
There are several places throughout LovelySpain.com that may link you to other Web sites that do not operate under LovelySpain.com information privacy practices. When you click through to these Web sites, LovelySpain.com information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party Web sites to understand their procedures for collecting, using, and disclosing your information.

Control over and access to your information

At any time, you can view and/or update your personal profile, which includes member registration and preferences information, through the "My Account" link LovelySpain.com home page. If you cannot modify any personal information by yourself, send an e-mail with your correct details to: changeme@lovelyspain.com If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible.

Protecting your information

We want our members and site visitors to feel confident about using LovelySpain.com to plan and purchase their holidays, so we are committed to protecting the information we collect. LovelySpain.com has implemented a security programme to keep information that is stored in our systems protected from unauthorised access. Currently, LovelySpain.com only stores the information you provide when registering to become an LovelySpain.com member, create a travel profile, purchase products or services, or use selected tools from LovelySpain.com.

Our Opt-out Policy

At any time, you can unsubscribe from our newsletters or similar services through the "My Account" link accessible on the LovelySpain.com home page. As a member or promotion/sweepstakes entrant, you will occasionally receive e-mail updates from us about fare sales in your area, special offers, new LovelySpain.com services, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message or send us an email. LovelySpain.com reserves the right to limit membership to those who will accept e-mails. Members will be notified via e-mail prior to any actions taken.

Changes to the LovelySpain.com Privacy Policy

This Privacy Policy is effective from 1 of September 2005 and was produced and posted on LovelySpain.com on the same date. LovelySpain.com reserves the right to modify or amend this Privacy Policy at any time and for any reason. Any material changes in the way LovelySpain.com uses personal information will be described in future versions of this Privacy Policy.

Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us. If we decide to change this Privacy Policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose personal information for purposes other than those for which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your personal information (and/or that of other individuals for whom you made reservations) from our records by clicking here. Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices via email by clicking here. Please reference the privacy policy in your subject line. LovelySpain.com will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. You can also write to us in care of LovelySpain.com, Aptdo. 324, Majadahonda, 28.220 Madrid. Attn: Privacy Team.

Thank you for using LovelySpain.com!